OUR WORK

When the world's most successful businesses uncover a difficult training challenge, they turn to mycore for leadership and vision.

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Most of our customers come to us seeking innovative solutions for their biggest challenges. Our progressive thinking, fiercely creative mindset, combined with our mastery of technology and adult learning lead our customers to measurable performance improvement.  Here's a small sample of our work-product.

 

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COMPLIANCE TRAINING

When Bain & Company approached our consulting team, they were looking for an innovative means of delivering compliance training. After an audience analysis we landed on a fictitious news network: think The Onion meets CNN. With this instructional canvas, we were able to draw upon a variety of characters and scenarios to bring otherwise mundane compliance topics to life.

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CULTURAL ASSESSMENT TOOL

Mycore was asked to research the history of fatalities in heavy industry from before World War I to today. We then plotted that trend line against industry cultural shifts that have occurred almost every two decades, along with various types of government interventions.

The resulting chart became a means of seeing the bigger picture in safety culture. This tool was then printed as large, wall-sized posters, with a series of spiral-bound transparencies as overlays. Every layer of the business was then invited to place colored dots on their organizational transparency indicating where they thought the company was on the culture of safety. Once each layer placed their plots and the transparencies overlaid, it revealed with granular clarity where they were aligned and where they weren't.

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Because safe production was among Boart Longyear's highest core values, this tool served as a powerful means of aligning attitudes and behaviors that had a direct impact on their performance culture.


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LEADERSHIP DEVELOPMENT FOR MILLENNIALS

Curiculum development, media production, print design and marketing videos. Full-service solution.

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ANIMATED ORIENTATION VIDEOS

The following is part of a series of instructional orientation videos we produced of our client's drilling technology. 

 

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LEADERSHIP TRAINING COURSE

Our consulting team was tasked to design a series of leadership development courses, Boots on the Ground 1.0 & 2.0. These beginner and advanced 2-day workshops used the mycore method as the framework, and their core values as the topics. Closing performance and behavioral gaps was a key driver.

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Our design and training methods were well received by both executive leadership and field-level employees. This broad acceptance and adoption has attributed to significant KPI improvement.

BOTG 2.0 Training Topics Included:

  • Conflict Management
  • Communication
  • Matrix Organizations
  • Accountability
  • Core Values
  • Operational Excellence
  • Team Development
  • The Influencer Model
  • Ethics & Legal Compliance
  • Priority Management
 
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LARGE-SCALE TRAINING DEVELOPMENT

Mycore was retained by Metroports to develop a large-scale training and leadership development curriculum for employees. The deliverables were a combination of live training curriculum, print support material, reference guides, instructional videos and interactive training courses.

Projects include:

  • Environmental Health & Safety Management System Guide
  • EHS Field Guide
  • Site Induction Training (with supporting materials)
  • Instructional Videos
  • Incident Investigation
  • Leadership Development Training (combined with the mycore methodology)
  • Rail Safety
  • Ship Loader Training
  • Front-End Loader Orientation

THE CASE FOR FACES

We were asked to help an international bank who wanted help with a diversity campaign within their organization. We disagreed with the direction the bank was heading - believing their approach would yield no persuasive power. We perceived that their approach was not only too clinical, but that they wanted to employ technology gimmicks that would likely be perceived as disingenuous and most certainly alienate their audience.

Strapped for time, but wanting to show them another way, we quickly wrote, recorded and edited this conversation starter to demonstrate a more intimate approach, citing the power of the human face - which is endlessly unique, expressive and interesting.

While this video was rough around the edges and only presented a pencil sketch concept, aimed at starting a conversation and humanizing the subject, we suggested the campaign not simply talk about diversity as an abstraction but focus on (and celebrate) diversity within their company by highlighting the quiet and often unseen heroes as well as those who are more visible.

Because diversity was one of their core values, we recommended a campaign that didn't simply explore the philosophy of diversity, but the humanity behind it.


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CONFLICT MANAGEMENT COURSE

Conflict Management examines communication best practices for operating in conflict situations. Conflict, it is often said, brings out the worst in us: in how we think and how we communicate. There is some truth to this, but it is much more likely to bring out the past in us. When challenging or threatening conflicts arise, they tend to echo our experiences with similar situations in the past, provoking habitual reactions. Some people may react with defensive actions and communications. Others have learned to communicate aggressively in conflict situations. Others may have become comfortable with self-sacrificing responses or with withdrawal from the conflict situation, and an avoidance of communication of any form. Whatever the reaction, an unconscious or automatic response seriously limits the choices we have in the present situation and, therefore, the situational outcomes. In reality, we always have conscious choices of how we perceive conflict and how we communicate in these conflict situations, which ultimately affects how effective we are at managing the situation.

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EHS MANAGEMENT SYSTEM

Mycore designed an extensive EHS management system guide as part of Boart Longyear's initiative to close performance gaps and better comply with their EHS values.

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Production orientation videos for a prominant wealth management and investment firm.


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HAZARD RECOGNITION | SIMULATED EXERCISE

An immersive exercise we designed and developed allowing the learner to walk through a virtual environment and identify and classify secondary hazards that may have surfaced as a result of the initial incident. This is a totally awesome exercise. We developed this with the Unity authoring tool, a popular gaming development platform.

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INCIDENT INVESTIGATION COURSE

An important part of keeping the workplace safe is investigating incidents that have occurred, in order to prevent them in the future. Newmont brought in the mycore team to develop a comprehensive three-part course in Accident/Incident Investigation.

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This basic online course provided the fundamentals of an incident investigation. Basic orientation around various investigation methods were also presented.

Cindy Keen, our Director of Client Services worked closely with our client to ensure no detail was left unattended.

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Our advanced online course built upon the previous training and prepared learners for a hands-on simulated investigation.

The depth and breadth of this course was astounding. We even developed Easter eggs for the simulated investigation for the especially keen investigators.


One of our signature design methods is to map and visualize processes so our clients can see their solution before it is produced and better understand the relationship between various parts.

After learners took the basic and advanced online courses, they were invited to a 3-day workshop where they participated as teams in a simulated investigation. Our team carefully crafted the incident with a complicated web of evidence, dead-ends, false leads and hidden clues. Participants were to conduct themselves as if they were an actual investigation team, where they performed interviews, collected evidence, traveled to site-recreations, looked at faux phone logs and more. This immersive training was as close to reality as one can get; the only exception was there was no real incident.

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We designed a miniature model to map out our field exercise for our Incident Investigation course. Here is our model and a photo of the real truck in Perth, Australia.


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This course required every participant to participate heavily in the simulated exercise and perform every action required in an actual incident investigation. The course also leveraged a strong Socratic learning method and required learners to teach the rest of the participants how they arrived at their conclusions.


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After a hugely successful pilot in Australia, the program was released globally.

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HAND-HELD SIMULATION

Our training course and free-play simulator for Inthinc's hand-held device.

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DRIVER SAFETY

Vehicle incidents rank among the most costly in heavy industry. So, when Barrick approached our team to help curb the number of vehicle-related incidents, LTI's and fatalities, we jumped at the opportunity. This rich, online course teaches driver safety unlike traditional courses. Through the use of rich metaphor, game-style exercises and powerful learning tools, this course became the most popular ever seen at this global 

  • Over 500,000 people have taken course
  • Deployed in over 25 countries
  • Translated into French, Spanish & Bahasa Indonesian
  • (scheduled 15 additional languages)
  • Unique blend of instructional strategies
  • Course transcended cultural boundaries
  • Widely accepted by employees

Platform delivery:

We can deliver via web - installed on either a UNIX or Windows server, SCORM compliant LMS, or other LMS platforms, as well as, DVD/CD ROM delivery for individual desktop training.

Versions:

The Driver Safety or Defensive Driving course can be run in either Self-paced or Instructor-facilitated mode. Self-paced is intended for individuals to navigate through the material at their own pace from a computer screen. The Instructor-facilitated (IFT or “classroom”) version is intended to be delivered via a projected computer screen to a group led by an instructor.

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Our driver safety course in Bahasa Indonesian.

In our driver safety course, the host interacts with little imps - the voices in our heads that (consciously or unconsciously) affect our decisions while driving. This was a very effective strategy for this course.


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DESKTOP SIMULATION | DUAL-SCREEN SIMULATOR

In an effort to close critical performance gaps, our training team was asked to create a desktop simulation of Boart Longyear's flagship drill rig. Our first single-screen simulator was so successful, they asked for a dual-touch-screen simulator that provided more variables & controls.

 

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CONFLICT MANAGEMENT | TRAINING STRATEGY

Customers often come to our team to help define a training strategy that will last. In this case, BP asked us to design a conflict management course that targeted some of their critical issues while making the course fun and engaging.

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